Frequently Asked Questions
To start experiencing Pura, you’ll need:
• A Pura Smart Fragrance Diffuser
• One or two fragrances
• A power outlet
• A phone that will connect to the diffuser via Bluetooth
• A high-speed home internet connection with a 2.4GHz WiFi network (5 GHz is not supported).
At Pura, we understand everyone has their own fragrance preference and we want to help you find your signature scent! This is why we provide the best policy for exchanging and returning items. To request a return or exchange, visit the Return & Exchange Portal. Check out our Returns & Exchanges Article for more information.
Probably the #1 best reason to subscribe to fragrances is the discount! You get 30% off fragrances when you subscribe to Pura—no strings attached. You can easily adjust or cancel your subscription and swap fragrances to try new ones. Take a look at the Pura Subscription page for more benefits.
The best way to manage your subscription is to log into your account on the website or Pura app. From there, you can edit your delivery schedule, cancel, or swap fragrances. See Account & Subscription for more help.
Our mission at Pura is to bring safe, premium fragrance to your home. Pura fragrances are pet and kid friendly, paraben/phthalate free, and cruelty free. Take a look at our Pura Promise page to see how we’re always trying to do the right thing.
Pura fragrances are thoughtfully designed to never include harsh chemicals. We avoid ingredients known to cause potential harm to health or the environment, and each fragrance is ethically sourced. You can view the main ingredients of each fragrance on the website under each fragrance description. For more information on fragrance ingredients, including Pura's 'No List', see the Pura Promise.
Pura is based in the United States and currently only ships in the U.S. It is not recommended to use the Pura app or devices outside the United States. For more information, visit Pura Availability & Retailers.
We are working to bring Pura to more countries and are expanding our reach to major retailers across the globe. We’re growing, so you can expect to see more of us!
When you have a Pura account, you rack up rewards points with every purchase you make. Access your rewards points and find out more ways to earn them here.