FAQ's Answered

Information on all Things Pura

Do you have extra questions about your Pura experience? Want to know more about all of the great things Pura has to offer? Well, here is your guide to answer your questions and give you the in-depth explanations you need on all things Pura!

First, let’s talk about some of the great offers and programs that you might not know about. These are great opportunities to help you enjoy your Pura scent diffuser even more!

Fragrance Exchange

Are you having a hard time choosing which scent to buy? Do you wish you could smell it first? Remember that you can purchase fragrances worry-free! If you get a scent and immediately don’t like it, or even try it out for a day or two and just can’t do it, don’t worry, we aren’t offended! You can get a new scent FOR FREE to replace the one you don’t like, just make sure to scent exchange within 30 days of receiving it.

If you’re not a fan of returns and exchanges and don’t want to go through the “hassle”, just remember that we do all the work. Customer support makes this process really easy so it’s painless for you, and we can make sure you feel satisfied with what you’re getting from us. All you have to do is reach out to our amazing support team on the app or through the website, choose a new fragrance of the same or lesser monetary value, tell them you want that one instead, and they’ll send it right away!

Fragrance Exchange

Are you having a hard time choosing which scent to buy? Do you wish you could smell it first? Remember that you can purchase fragrances worry-free! If you get a scent and immediately don’t like it, or even try it out for a day or two and just can’t do it, don’t worry, we aren’t offended! You can get a new scent FOR FREE to replace the one you don’t like, just make sure to scent exchange within 30 days of receiving it.

If you’re not a fan of returns and exchanges and don’t want to go through the “hassle”, just remember that we do all the work. Customer support makes this process really easy so it’s painless for you, and we can make sure you feel satisfied with what you’re getting from us. All you have to do is reach out to our amazing support team on the app or through the website, choose a new fragrance of the same or lesser monetary value, tell them you want that one instead, and they’ll send it right away!

Our Tip: Everyone likes different things, so go with your gut and choose what you really think you’d love to smell! Don’t forget to look at the different categories and fragrance types while you’re shopping to help narrow it down, and read the customer reviews!

Subscriptions

One of the greatest things about Pura is the fragrance! Get the most out of your Pura scents by subscribing, where you’ll get a major discount on vials and have the scents you need when you need them. A 30% discount for fragrances you know and love delivered right to your doorstep?! Now that makes perfect scents. You also can choose how often you’d like your fragrances delivered, from once a month to every three months, so they are exactly what you need, when you need them.

Swapping which scents you’re getting in your Pura subscription is super easy, you can do it right from the app or from your account on the website, so again, you can get exactly what you want! You can also pause or cancel anytime, so you only are committed when you want to be.

Subscriptions

One of the greatest things about Pura is the fragrance! Get the most out of your Pura scents by subscribing, where you’ll get a major discount on vials and have the scents you need when you need them. A 30% discount for fragrances you know and love delivered right to your doorstep?! Now that makes perfect scents. You also can choose how often you’d like your fragrances delivered, from once a month to every three months, so they are exactly what you need, when you need them.

Swapping which scents you’re getting in your Pura subscription is super easy, you can do it right from the app or from your account on the website, so again, you can get exactly what you want! You can also pause or cancel anytime, so you only are committed when you want to be.

Our Tip: Be on the lookout for new brand launches and scent drops to add to your subscription for the best deals on your favorite smells, and remember that you get free shipping if you’re subscribed to two or more scents!

Rewards Program

We want to reward you for helping us grow and be part of our journey! There are tons of ways to earn points and get extra rewards, and by points and rewards, we mean money! All you have to do is sign up within your existing account so we can track the points you receive, and then when you shop, you’ll automatically get more points.

The more you shop, the more Pura rewards and points you’ll unlock! This attaches to your subscriptions, which are already discounted, so that’s an easy way to earn more points. To redeem points, just go to the rewards page on the website and go to the Redeem For Discounts section, and click on the discount option you’re eligible for!

Rewards Program

We want to reward you for helping us grow and be part of our journey! There are tons of ways to earn points and get extra rewards, and by points and rewards, we mean money! All you have to do is sign up within your existing account so we can track the points you receive, and then when you shop, you’ll automatically get more points.

The more you shop, the more Pura rewards and points you’ll unlock! This attaches to your subscriptions, which are already discounted, so that’s an easy way to earn more points. To redeem points, just go to the rewards page on the website and go to the Redeem For Discounts section, and click on the discount option you’re eligible for!

Our Tip: Look out for more ways you can earn points. Extra ways are shown on the rewards website page, such as taking a survey, writing a review, or having a birthday!

Refer A Friend

Another way that you can easily earn points is to refer a friend to Pura. We want you to be able to use Pura Referrals to share great smells with friends and family at a discounted price for you and for them! They’ll get a discount on their first order, and you’ll get 240 points for a successful referral.

Visit the Refer a Friend tab on the website, and enter your email, and then their email. Encourage them to respond and voila! You both have discounted Pura!

Refer A Friend

Another way that you can easily earn points is to refer a friend to Pura. We want you to be able to use Pura Referrals to share great smells with friends and family at a discounted price for you and for them! They’ll get a discount on their first order, and you’ll get 240 points for a successful referral.

Visit the Refer a Friend tab on the website, and enter your email, and then their email. Encourage them to respond and voila! You both have discounted Pura!

Our Tip: Share the link on your social media, or send a text message to get even more successful referrals!

Ambassador Program

If you’re a huge Pura fan, this one is for you! You can make commission from sharing your love for Pura, what could get better than that? To apply, go to the Ambassador tab on the website and submit an application, then share on your social media as an ambassador.

As a Pura ambassador, you will have access to exclusive perks and rewards, and more ways to get the most out of your Pura experience!

Ambassador Program

If you’re a huge Pura fan, this one is for you! You can make commission from sharing your love for Pura, what could get better than that? To apply, go to the Ambassador tab on the website and submit an application, then share on your social media as an ambassador.

As a Pura ambassador, you will have access to exclusive perks and rewards, and more ways to get the most out of your Pura experience!

Our Tip: You must be active on social media, and post about Pura once a month. We suggest to post more and spread the word to family and friends to get the most sales that you can!

Fragrance Schedule & Strength

Setting a scent schedule can amp up your routine, so schedule which fragrance you want to diffuse, at any time of day. You can create custom scent schedules for each fragrance for any day of the week! They are easy to set up in the app when you click on the scent, and also easy to delete with the trash button.

If you like your fragrance running all the time, you can set it at whatever intensity you’d like, and turn it off and on from anywhere on your own time. Remember that you get to control your scent experience, so do what works best for you!

Fragrance Schedule & Strength

Setting a scent schedule can amp up your routine, so schedule which fragrance you want to diffuse, at any time of day. You can create custom scent schedules for each fragrance for any day of the week! They are easy to set up in the app when you click on the scent, and also easy to delete with the trash button.

If you like your fragrance running all the time, you can set it at whatever intensity you’d like, and turn it off and on from anywhere on your own time. Remember that you get to control your scent experience, so do what works best for you!

Our Tip: Every scent is different, and they each have their own strength. Remember that some are stronger than others, and also try out different intensities for each scent. Some might actually give you the smell you want at an eight instead of a ten!

We are always working hard to improve your scent experience, and want to make sure your home fragrance is the best for you! Pura strives to grow and get better each day, so be on the lookout out for updates and information with ways we are working to do this for you.

We know we aren’t perfect yet, and appreciate your help along the way. Please continue to kindly give us feedback and help us improve, and reach out to our incredible customer support team if you have any questions at all. We hope this helped you to get to know Pura a little better and what it can do for you!!!

Check out our support tab for information and details on any further questions!

Pura: Makes Perfect Scents

You'll wonder how you ever lived without it.


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Pura Fragrance Device

$44.00

Frequently Asked Questions

HOW BIG OF A SPACE DOES PURA FILL?

The Pura device can fill up to 1000 square feet depending on the fragrance you are using and the intensity you select.

CAN THE DIFFFUSER BE USED IN A HORIZONTAL OUTLET?

Yes!

DOES IT COME WITH FRAGRANCES?

Fragrances are sold separately.

HOW LONG DO THE FRAGRANCES LAST?

Fragrances last on average for 350 hours (about 15 days per vial) on a medium intensity.  

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